SMS Disclosure — Effective August 2026
These Terms and Conditions govern your use of ContinuoCare's services and automated text message communications. By providing your phone number to a ContinuoCare client organization, you agree to these terms.
ContinuoCare is a technology platform that enables healthcare and insurance organizations to send automated communications to their members. ContinuoCare operates on behalf of and under the authority of its contracted client organizations. All outreach is conducted pursuant to authorization collected by the client organization at the point of enrollment or intake.
The following disclosures apply to all text message communications sent by or on behalf of ContinuoCare.
ContinuoCare SMS Disclosure
ContinuoCare is a technology platform that sends automated text messages on behalf of healthcare and insurance organizations. By providing your phone number to a ContinuoCare client organization, you consent to receive text messages from ContinuoCare including:
Message frequency varies.
Message and data rates may apply.
For support, reply HELP or contact us at admin@continuocare.com.
To unsubscribe, reply STOP at any time. You will receive one confirmation message and no further automated messages will be sent.
You provide consent to receive SMS messages from ContinuoCare through your healthcare or insurance organization. Consent is collected verbally at intake, during enrollment, or via a web sign-up form operated by the client organization. Consent is specific to SMS communications from ContinuoCare and is not bundled with other services or agreements.
You understand that:
You may opt out of SMS messages from ContinuoCare at any time by replying STOP to any message. Upon receiving your opt-out request:
To re-enroll in SMS notifications after opting out, contact your healthcare organization directly.
If you need help or have questions about the messages you are receiving:
If you have questions about your Medicaid renewal or coverage, contact your healthcare organization directly or call the New York Medicaid helpline at 1-800-541-2831.
ContinuoCare does not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is provided to ContinuoCare by your healthcare or insurance organization and is used solely to send the communications described in these Terms.
ContinuoCare processes personal information in accordance with its Privacy Policy, available at www.continuocare.com/privacy. For information about how your healthcare organization uses your data, contact them directly.
ContinuoCare reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via SMS prior to taking effect. Continued receipt of messages after notice of a change constitutes acceptance of the updated Terms. The effective date at the top of this document reflects the most recent revision.
These Terms and Conditions are governed by the laws of the State of New York. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York County, New York.
ContinuoCare · Terms and Conditions · SMS Disclosure · Effective August 2026